Privacy statement

If you post a job or sign up as a professional, we ask for your name, your email address and the details needed to describe the job or respond to it. We use your town and, if you give it, your postcode to match supply and demand in the same region.

We use that data to make the platform work: passing on responses, running the chat and letting you know when something happens with your job. The legal basis is the agreement you enter into with us by creating an account and using the platform (article 6(1)(b) GDPR).

We also keep chat messages in their original form, meaning before our filter hides contact details. We need that to be able to act on abuse.

We keep this data for as long as your account exists. If you have your account deleted, we remove your personal data, except for what we are legally required to keep, such as details on invoices.

Alongside the jobs customers post with us directly, we show job requests that people have made public themselves on Marktplaats and in public Facebook groups. Without that supply there is too little work on the site on a quiet day, and then a professional has no reason to come back.

For such a request we only keep: the text of the job request as it appears publicly, the town, the link to the original posting, when it was posted there and when we last saw it. From that we automatically derive a category, for example roofing or electrical work.

We explicitly do not keep the poster's name, phone number, email address or any other contact details. Our collector strips those out before anything reaches our database, so we never show them either. If a professional wants to respond, we send them to the original posting at the source. The conversation happens there, not with us.

For those job requests from public sources we rely on our legitimate interest, article 6(1)(f) GDPR.

Our interest is that a job platform only works when there is something to find on both sides. Without a base of real demand, professionals stay away, and without professionals a customer gets nothing out of it.

Why, on our assessment, that outweighs the intrusion on your privacy: it concerns a message you published yourself, meant for tradespeople to read. We add nothing, we do not combine it with other sources, we build no profile and we keep no detail that lets anyone reach you directly. We link back to your own posting instead of taking over the conversation, and we only keep it briefly.

If you feel your situation is different, you have the right to object to this processing. How to do that is explained further down.

If the job request was posted at the source more than 14 days ago, we automatically set it to inactive. It then disappears from the site.

If we have not seen a request at the source for 30 days, we likewise set it to inactive automatically.

Anything set to inactive is no longer shown, does not appear in search results and is not included in alerts to professionals. We keep the record briefly afterwards so the same request is not pulled in again.

You have the right of access to what we hold about you, and rights to rectification, erasure, restriction of processing, data portability, and objection to processing based on our legitimate interest.

If it concerns a job request from a public source that you posted yourself, the fastest route is the link at the bottom of that request: this is my request, please take it down. You explain in one sentence why, and we review it by hand. If we approve it, we take the request down and add the source id to a block list so it cannot come back.

For anything about your account or anything else, email us. We respond within a month and usually a lot sooner. If it is unclear who is writing, we may ask for further information before deleting anything.

We use no advertising or tracking cookies and no analytics package that follows you across websites.

What we do set: a cookie to keep you logged in and a cookie that remembers which language you are viewing the site in. The site does not work properly without those two, so we do not ask for consent for them.

We do not sell anything on and we give nothing to advertisers. We do work with a few parties that carry out something for us, and they only get what they need for that: the party where our servers and database run, a party that sends our email, and our payment partner when money runs through JouwPro. It is contractually fixed that those parties may only use the data on our behalf.

If such a party sits outside the European Economic Area, the transfer is based on the European Commission's standard contractual clauses.

The site runs entirely over https, passwords are only stored hashed, and access to the database is limited to those who need it. For visitors who submit a removal request we only keep the IP address as a salted hash, so we can stop abuse without knowing who anyone is.

If we cannot resolve it together, you can file a complaint with the Autoriteit Persoonsgegevens, the Dutch data protection authority, via autoriteitpersoonsgegevens.nl. You may also go to court.